Quality Policy

Customers of IntelliSoft are the ultimate and essential judge of our Quality Services. Our policy aims to predict how we can continually meet the Market's requirements related to our Services while meeting our obligations to staff, suppliers, community and all the related parties in general.

IntelliSoft is committed to the reliable operation of its applications – solutions along with the complete satisfaction of its customers' requirements, through an organizational environment that intends to continuously develop  the  effectiveness of the Quality Management System. The company treats all customers the same way considering that everyone has high quality requirements to be met.

In the context of Quality Policy, Management of the Company defines specific key quality objectives, reviewed at regular intervals and aiming at:

  • Improving the quality of the products and services offered

  • Developing the speed of customer service

  • Minimizing all applications’ faults

  • Reducing customer complaints and improving their satisfaction

  • Proving that the Company's processes work effectively

IntelliSoft adopts a Quality Policy that intends to:

  1. Offer services fully compatible with the set requirements, with the delivery time as defined through the offers that have been provided to the customers, causing  simultaneously the best effect for the Company itself.

  2. Always conform to the applicable Legislations especially those laid down by the Tax Code in Greece and European Union in general.

  3. Always be compatible with the applicable Legislations that refer to and define the Quality and Safety of Activities and other services provided.

  4. Continually improve its quality-related functions so that Services and Application Solutions are considered as High Quality in the Greek and International Market.

  5. Have tight cooperation with Customers and Suppliers, aiming at continually improving the quality of its Services.

  6. Assist in the continuous development of employees in order for them to be able to perform their duties safely, qualitatively, correctly and effectively. It also encourages the staff  to participate actively and creatively in the goal of improving Quality and to help them in their personal improvement.

  7.  Minimize the chance of occurrence of noncompliance by identifying threats and performing preventive actions, as well as taking advantage of the opportunities, with the aim of continuously improving the quality of its Services.

Regarding the implementation of the Quality Policy, Company operates through the following principles:

  • Every employee is responsible for the quality of his/her work.

  • All employees are fully aware of the Company's Quality Management System and are responsible for its implementation, under the supervision and guidance of the Managing Director and the Quality Management Officer.

  • Employees have at their disposal the Quality Policy, which is kept up to date as documented information, communicated to them and fully recognizable.

  • The Company provides all necessary resources – assets  (equipment, materials, training, etc.) to meet its quality objectives.

  • The Company sets goals that are recorded and analyzed so that it constantly improves its quality.

  • All actions that may affect Quality are planned and implemented in accordance with the established Procedures, developed on a process-by-approach basis of the Quality Management System.

  • All control elements are analyzed and used as part of a continuous effort to improve the Quality Management System.

  • The Company has appointed a Quality Management Officer who is responsible to report to the General Director and at the same time has the authority, through his/her organizational independence to ensure that the Quality Management System of the Company operates and is maintained in accordance with ISO 9001:2015.

The way we control these processes, is described by:

  • Clear definition of responsibilities and duties for each process or part thereof.

  • Written documentation of the way processes are materialized (manuals, detailed procedures, instructions, etc.).

  • Quality Control of deliverables during their design, implementation and delivery to the final customer.

  • Keeping records proving the quality of the Quality Management System Services and functions.

  • Reviewing the implementation of the above by monitoring quality and Internal Audit.

  • The learning process through which the Company takes care -in order not to repeat the same faults- through corrective actions and continuously improve all functions used, by monitoring and achieving specific improvement goals.

  • The Company’ s process of learning through its mistakes, making sure that they are not repeated (through correcting actions), and continuously improving its functions by setting, monitoring and achieving set goals.